* Labor Rates * Trip Fees * Payments * General Policies
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The LABOR RATES are: $165.00 per hour + Trip Fee
$205.00 per hour for Warranty & Insurance Claims + Trip Fee.
$205.00 + Trip fee for Insurance Estimate, Paid at Time of Inspection
$210.00 per hour for Emergency and Out of Standard Operating Hours Service + Trip Fee.
$215.00 per hour for Black & Grey Tank System Repairs and Maintenance + Trip Fee.
With a minimum of one hour charge for the first trip and then in 15 minute increments for time spent after the first hour.
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TRIP FEES:
Trip Fees are calculated using Google Maps. Our rate is set to compensate the technician’s travel time, wear and tear on the vehicle and fuel expenses. For jobs located at further distances, it takes two or three jobs to break even. For that reason, trip fees are not split or shared between customers in the same resort.
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0 - 1 hr. Travel Time (within 0 - 50 miles) $99.00
1 to 2 hr. Travel Time (within 50 - 75 miles) $150.00
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*10% Discount off labor and trip fee for Military, First Responders and Full Time Family Members*
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Payment:
Payment is due at time of service for each trip. If parts are needed to continue repairs, the parts are to be prepaid on the first trip, including shipping fees if known. If return trip(s) are needed to complete repairs, each trip is to be paid at time of service. Our technician is able to provide an invoice showing a1`` breakdown of what is being charged. You can pay by Cash, CashApp, Zelle, credit card, debit card or a check from a US based Bank with no additional fees.
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Warranty and Insurance Claims:
We process warranty claims for Extended Warranty, Appliance Warranty and Insurance Claims. The higher labor rate is due to the additional office time it takes to file the claim, get authorization and order the parts. It is a long process of completing forms, returning parts, and not to mention the long waiting period for the warranty payment. Clients are responsible for paying all cost not covered by their warranty or insurance claim. These cost may include: trip fees, diagnosis time and full cost of parts.
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TWO TECH JOBS:
We bill for the labor and travel time of each additional person needed for an On-Site repair. If a customer is able to be the extra pair of hands, that is acceptable for awning springs and hardware, AC installations, and slide-out awnings. The helper must have good balance, a strong back and be comfortable and safe on a ladder. We provide the helper for total awning replacements and refrigerators due to the risk of injury to the technician and helper if unable to balance the load.
PARTS POLICY:
If a job is canceled after a part is ordered, you are responsible for picking up your parts at our office. If you choose to have your parts shipped to you, an additional shipping charge will be added. There are no refunds on parts unless the job is canceled before the order is placed. If you wish to return the part(s) to the Vendor, there are restocking & return shipping fees. Your refund will be the amount remaining after all charges are deducted.
SCHEDULING:
One of the most challenging aspects that we face is the ever-changing schedule. Weather conditions, client availability, acquiring parts and deadlines make the scheduling process very challenging. Once a schedule is established for any given day, unexpected events can force changes to be made quickly due to unforeseen factors like weather conditions, job cancellations, parts issues, or traffic situations.. There are many unexpected factors that can bump all other jobs on the schedule to a different time and possibly to a different day. For this reason we do not schedule jobs by appointment. We provide a targeted day and a estimated time of arrival.
KEY & GATE CODE POLICY:
It is always best for the RV owner is present at time of service, not only for payment purposes, but to also witness the diagnostic/repair process and to approve any part orders if needed. If no one is able to be present at time of service, a key location or access code is needed before the job can be scheduled. If the RV is in a gated community, the gate code is needed as well. If the technician arrives at a gate or at an RV Site and has to wait for a key before beginning the diagnostic & repair process, the down time is billable as labor. If there is no key found in the specified location, the Trip Fee and the minimum hour labor will be billed to compensate for the travel time, vehicle expense and down time.
